Privacy Policy

1. Our Commitment to Privacy

HomesVale Pty Ltd (T/As Ruby Homes) and its related bodies corporate (collectively referred to as “Ruby Homes,” “we,” “us,” or “our”) are committed to providing open and transparent management of your personal information. This policy complies with the Australian Privacy
Principles (APPs) as set out in the Privacy Act 1988 (Cth).

 

2. Personal Information We Collect

We collect information that is reasonably necessary for our business functions. This includes:
● Identification & Contact: Your name, residential address, telephone number, and email.
● Financial Information: Bank account details and financial history necessary to facilitate progress payments and contract fulfillment.
● Project Specifics: Details regarding your land, title, and site coordinates.
● Sensitive Information: We do not typically collect sensitive information (such as health or religious beliefs) unless it is directly relevant to providing our building services and is collected with your explicit consent.

 

3. How Information is Collected

We collect personal information directly from you through various touchpoints:

● Digital Enquiries: Via our website forms and AI Chatbox.
● Physical Locations: At our display homes or head office.
● Third Parties: Referrals from land agents, developers, or financial institutions where you have provided consent.
● Subcontractors: Via “Subbie Packs” and compliance documentation.

 

4. Purpose of Use and Disclosure

Your information is used to:
● Administer and manage the design and construction of your home.
● Lodge applications for planning, building, and development consents with local authorities.
● Inform you of promotional offers and luxury upgrades (unless you have opted out).
● Conduct customer satisfaction surveys to improve our service standards.

 

5. Overseas Disclosure

To provide efficient services, we may share your information with service providers located outside of Australia for architectural drafting, payroll, and administrative support. We take all reasonable steps to ensure these providers comply with the APPs or equivalent privacy laws.

 

6. Data Security and Access 

We store your data using secure cloud technology and physical safeguards. Under the APPs, you have the right to access and correct the personal information we hold about you.
● Complaints: If you believe we have breached your privacy, please contact us at info@rubyhomes.com.au. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).